“We read material on solar and did research before contacting any companies. We wanted to know our options. Everyone kept saying how personalized RISS’ services were and that they were willing to come out to the house and fix any problems that arose. That made me feel more reassured. I had some trepidation about system repairs and extra costs that we didn’t know about. You often have to read the fine print. But RISS reassured us with their guarantees and performance warranties that came with the panels.
Rhode Island has the Feed and Tariff program, which no other state in the U.S. offers as an incentive. It helps pay off the cost of the system faster, so that was very attractive to us. National Grid pays us for any excess energy that we produce and they pay us at a higher rate than they charge for electricity. Plus solar is environmentally friendly, of course. And, if you’re going to live in your house long-term and it has good sunlight, then solar becomes a very smart idea.
I would recommend RISS. I’ve definitely been happy with their level of service. They’re sincere. A lot of companies say things, but don’t always mean them. RISS, on the other hand, has delivered on everything they described at the beginning of the process. Plus, they gave us a quote on our system that was significantly less expensive than other companies we contacted. Someone is always willing to come out to our house explain things to us. They took care of everything we needed.
The service was very personalized. RISS came to our house and walked us through the steps, as opposed to some corporatized company. I didn’t want to go with a corporate organization that would require me to call 1-800 numbers and be put on hold to get in touch with a human being. I got to know the people that came to my house and they did what they said they were going to do.” Alexandra Tien, Barrington, RI